- Over 480 technicians servicing over 30 countries
- We only hire level 3 & 4 technicians with over 10 years experience.
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- Cabling / Electrical Design &
Engineering / Installation
- Full Service Voice & Data Communications Cabling
- Video Cabling and Installation
- Fiber Optic Cabling Installation
both OSP & Riser Installations
- Commercial Power Design
& Installation
- Emergency Power System Design,
Installation, & Maintenance
- Electrical System Maintenance
Planning & Implementation
- Full Conduit Design and Installation
- Outside Plant Trenching and
Conduit Placement
- Voice
- - Sales
- - Installation
- - Maintenance
- - Licensed Installation of the
following Brands: Cisco,
Avaya, Toshiba, Nortel,
anasonic, Meridian
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- Networking - Wired and Wireless
Networks
- Advanced Cellular Solutions
- Project & Program Management
- Internet Access (Dial-up, Broadband,
to OC)
- Data Backup (On-site & Secure
Remote)
- HIPAA Compliant IT Solutions
- Secure Remote Access & Server
Solutions
- Data Disaster Recovery
- E-mail Set-Up / Problem Resolution / SPAM
Management
- Performance Optimization Analysis
- Comprehensive Systems Inventory
& Documentation
- Business Technology Planning /
Consulting
- Service Maintenance Agreements
- IT Consulting (Small, Medium, Enterprise
Businesses)
- Virus Detection, Protection & Removal
- Security, Firewall & Content Filtering
Systems
- Computer Systems Assessment
& Optimization
- Installation & Maintenance of Systems,
Hardware, Software
- Computer Repair & Troubleshooting
- Web-Site Setup, Hosting & Domains
- Web-Site Design, Traffic Generation
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As you compare IT support services, be sure to ask each company these questions.
Click on each question to see our answers!
- How many full-time employees are on their staff?
ETS is currently comprised of 21 regional hubs. Each hub has approximatley 20 to 60 technicians depending on the size of the hub.
- Do they have a support staff?
At ETS, we have a full support staff to back up our IT Managers and partner with you on specific projects. Our support staff includes Scheduling, Sales, Account Management, Project Management, and Accounting. These aren’t just department titles where one person functions in all these roles. We have specific, trained individuals working in each area to support our team and clients with the best possible service. - Can you tour their facility?
At our corporate office, we love to have visitors. Come tour our modern, comfortable office environment to see where “your technology department” calls home base. While most IT companies are huddled in cramped, dark offices with computers strewn everywhere, we take pride in offering our team members and clients with a stimulating environment. This environment is the primary location where we centralize our help desk support and network operations center. - How long have they been in business?
ETS has been in business since March 1999. We’re not a fly by night operation that could go under at any moment. Since the dot com fallout, numerous individuals have started IT companies trying to make a living – and trying to promote themselves as more than they really are. - Do they have appropriate certifications?
ETS is an MSP (Managed Service Provider) following best practices encompassed in the ITSM (Information Technology Service Management). Collectively, we manage over 18,000 users and 1600 servers. Essentially, we bring large-scale IT management to small to mid-sized companies – something most of them could never accomplish on their own. Since our first year of business, we have been a Microsoft Certified Partner and an Dell Authorized Service Provider. We are a Sonicwall Gold Partner and a top provider of Cisco products. Our IT Managers hold over 30 individual Microsoft Certified Professional certifications.
HELP DESK
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